RETURN ELIGIBILITY:
Our return policy applies to items that are faulty, incorrect, or damaged. To be eligible for a return, the following conditions must be met:
- The request for a return must be initiated within 21 days from the date of purchase.
- The item must be in its original condition, unused, and in the original packaging.
- A valid proof of purchase, such as an order number or receipt, must be presented.
Note: we do not accept returns for our printable and digital products.
NON-ELIGIBLE ITEMS:
Items not meeting the return eligibility criteria, including items outside the 21-day window, items without a valid proof of purchase, or items not in their original condition, will not be accepted for return.
RETURN PROCESS:
To initiate a return, customers are required to follow these steps:
- Contact our customer support team at [email protected] to request approval for the return.
- Provide the order number and a detailed explanation of the reason for the return.
- Our customer support team will review the request and provide further instructions on the return process if approved.
- Once the returned item is received and inspected, we will notify the customer about the status of their return. If the return is approved, customers will receive a refund.
REFUNDS:
Refunds will be processed using the same payment method used for the original purchase.
EXCHANGES:
We appreciate your understanding that as a small business, we cannot facilitate returns and exchanges outside the specified scope. This policy ensures that we can maintain our commitment to providing exceptional products and services to all our customers.
CONTACT US:
If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer support team at [email protected]. We value your business and appreciate your cooperation in adhering to our return policy. Thank you for supporting NonToSense.